Frequently Asked Questions

Our FAQs cover everything from account setup and navigation to payment options and troubleshooting technical issues. By addressing common concerns proactively, our partners can enhance your overall experience and streamline your interactions with our platform.
If you can’t find the answer you’re looking for in our FAQs, don’t worry. We encourage you to contact our dedicated customer support team, who are always ready to assist you further.
Here at Novelle Group we pride ourselves in compliance. Working with a range of providers who hold accrediations including FCSA and SafeRec
Making payments are simple! Our partners supply an invoice which can be paid by bank transfer with no charge. Most of our partners accept payment via credit card, where you will be provided a payment link (charges vary).
Businesses and workers will receive ongoing support and assistance from experienced payroll teams. This will include onboarding support, payroll guidance, compliance assistance, and help with general payroll queries. Novelle Group are available out of hours to deal with emergency queries.
We work closely with our partners and processes to help ensure payroll services follow current HMRC requirements and industry regulations. This includes staying informed on legislative updates, carrying out required reporting, and supporting accurate payroll administration.
Yes, workers and employees will typically have access to their payslips and payroll information. Access may be provided through an online portal, email communication, or other secure methods depending on the payroll arrangement in place.
CIS payroll relates to payments made under the Construction Industry Scheme (CIS). It is commonly used within the construction sector and involves specific tax deduction rules for subcontractors working within the industry.
PAYE payroll is a standard payroll method where tax and National Insurance contributions are deducted directly from an employee’s wages before payment is made. It is commonly used for employees and workers across many industries in the UK.
Outsourcing payroll can help reduce the time spent managing administration, calculations, and payroll processes internally. It can also help businesses stay up to date with changing legislation, improve efficiency, and allow teams to focus more on running and growing the business.
Our partners offer a range of services designed to support businesses and workers across different industries. This can include payroll services, CIS support, managed payroll solutions, compliance guidance, onboarding assistance, workforce management, and business support services tailored to specific requirements.
Novelle Group works with businesses, agencies, contractors, and workers to provide payroll and workforce support solutions. Through our partner network, we help simplify payroll processes, reduce administration, support compliance requirements, and improve the day-to-day management of temporary and permanent workforces.
Umbrella payroll is a payroll solution where a worker is employed by a the Umbrella company while carrying out assignments for agencies or end clients. The Umbrella company manages payroll responsibilities such as tax deductions, National Insurance contributions, and payslip processing on behalf of the worker.



